Customers With Special Needs
Richmond International Airport is dedicated to providing all customers with a pleasant travel experience. To meet the needs of travelers, the airport provides services and facilities designed to assist passengers with special needs throughout the terminal building.
Parking Lots and Garages
Handicapped parking spaces are available in all airport parking facilities. Elevated crosswalks and elevators in the lobby of each floor of the parking garages provide easy access to the terminal building. Courtesy phones are located in the main lobby of the North and South garages. By dialing 3041, passengers can request wheelchair assistance. Economy lots provide wheelchair-accessible EasyPark shuttles to and from the terminal building.
All entry and exit doorways feature oversized automatic doors designed to allow for wheelchair access.
American Airlines recently opened a curbside check-in counter at RIC, located on the upper level "departures" roadway, adjacent to American's in-terminal ticket counter. Curbside check-in at RIC is a convenient way for customers to check-in for your flight, get your seat assignment, boarding pass, and check your bags. Customers can use this option for check-in if you have an electronic ticket (e-ticket) and are using a credit card to pay baggage fees.
At-grade elevated crosswalks are provided to assist passengers to and from the terminal building. Passengers and guests are permitted to use airport-provided wheelchairs without the assistance of a skycap or porter. For wheelchair or luggage help, special needs customers should contact their airline's ticket counter upon arrival to request assistance. For wheelchair-accessible ground transportation service, please contact one of RIC's three taxi operators.
Skycaps are available at RIC to assist passengers, offering services such as baggage assistance on the curb, at ticketing, and in baggage claim, as well as wheelchair assistance. Please contact your air carrier to arrange skycap assistance.
Elevators are conveniently located throughout the terminal building, as well as in each parking garage.
All restrooms feature large doorless entryways for easy access and have at least one stall equipped for special needs passengers and guests.
Family restrooms are located adjacent to the upper level ticketing lobby, baggage claim area and in each concourse. Family restrooms are intended for families with young children, passengers with disabilities or other customers who require assistance.
Wheelchair-accessible pay phones are located throughout the terminal building. TTY phones are located on the first level near the escalators and on the second level near the ticketing counters. Inbound TTY calls are forwarded to Airport Dispatch by calling 804-226-1437.
Passengers requiring assistance to or from the gate areas can be escorted by a Skycap to their gate. Passengers should request this service from their airline when scheduling their flight. A family member may also meet a passenger at the gate after obtaining a gate pass from the airline ticket counter. For further information on this service, please contact your airline.
Children with Disabilities
The Transportation Security Administration (TSA) provides a list of helpful FAQs on traveling with children with disabilities (such as autism). Other sources include travel tips from Pathfinders for Autism, an organization that provides information and resources for families of children with autism.
Rental car companies offer hand-controlled vehicles for mobility-impaired passengers. Please contact your preferred rental car agency at least one week in advance for availability.
Americans with Disability Act – Title II: Requests for Accommodations and Grievance Procedures
In accordance with Title II of the Americans with Disabilities Act (ADA) of 1990 and its implementing regulations, as well as Section 504 of the Rehabilitation Act of 1973, the Capital Region Airport Commission (CRAC) does not discriminate on the basis of disability in admission to, access to, or operation of its programs, services, or activities. Download CRAC's Requests for Accommodations and Grievance Procedures to request reasonable accommodations at RIC or for information on how to file a discrimination complaint.
For questions, concerns or further information on Richmond International Airport services for customers with disabilities, please contact us or call 804-226-3000.