Frequently Asked Questions

Questions about flying from Richmond International Airport? Find answers here. We encourage you to also visit Travel Tips for packing suggestions and other tips to ensure your trip is enjoyable. For the most up-to-date security information, please visit the Transportation Security Administration (TSA) website.

Questions

Answers

Which airlines offer flights out of Richmond International Airport?
Six air carriers serve our airport, including American Airlines, Delta Air Lines, JetBlue Airways, Southwest Airlines, United Airlines and US Airways. For contact details and flight information, please visit our Airlines, Arrivals or Departures page.

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How early should I arrive at the airport prior to my flight?
Our airport is designed to get you parked, checked in and to your gate as quickly as possible. Still, please be aware that with the new security checkpoint procedures and other screening measures in place, passengers should allow adequate time for check-in and security checks.

Security screening checkpoints for concourses A and B open at 4:30 a.m. daily. Most airlines require that bags be checked 30-45 minutes prior to departure. We recommend that you arrive in the terminal approximately 90 minutes prior to departure during non-peak travel periods. If you’re traveling during a peak travel period, which may include weekends and holiday periods, arrive two hours before your flight — we don’t want you to feel rushed.

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How do I check the status of an arriving or departing flight?
Visit the airline’s website or check our Arrivals or Departures page.

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How much does parking cost at RIC?
There are plenty of parking options at our airport, including hourly, daily, economy and valet lots. The lowest daily rate is offered in our economy lots for $7 per day. EasyPark® shuttles offer free transportation to and from the economy lots. For more information on parking options and rates, including information about our free Cell Phone Waiting Lot, please visit Parking & Directions.

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Where can I find information on ground transportation options?
Taxi and sedan service are offered curbside daily from the first flight departure to the last flight arrival. Visit Rental Cars, Shuttles, Public Transit or Sedans & Limousines for more information about ground transportation options.

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What services does the airport offer for business travelers?
We offer a variety of services for business travelers, including free access to and use of Internet (WiFi) throughout the terminal building and a Business Center with private work areas and free WiFi and Ethernet LAN internet access.

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What services does the airport offer for passengers with special needs or disabilities?
We want everyone’s experience at the airport to be as comfortable and stress-free as possible. Ramps and elevators are available where needed for passengers with special needs, and our EasyPark® shuttles are wheelchair accessible.

Please visit the Accessible Virginia website for more detailed information.

With proper documentation from their airline’s ticket counter, passengers with special needs may be escorted by a non-traveling friend or family member to their departure gate. Similarly, unaccompanied minors may be met at their arrival gate by one authorized adult who has obtained proper documentation from the airline ticket counter.

Refer to RIC’s Customers with Disabilities page and the TSA website for specific information regarding travelers with special needs.

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What do I do if my luggage is lost?
We hope you don’t experience this inconvenience, but if you do, please contact your airline. You can find airline baggage service telephone numbers on our Baggage Claim page.

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Do you have a Lost & Found department?
Lost and found items are handled by Airport Dispatch, located on the lower level of the terminal building. The office is open to the public Monday-Friday, 8:00 a.m.-11:00 a.m. and 1:00 p.m.-4:00 p.m. The airport will hold unclaimed property for a maximum of 60 days. To contact Airport Dispatch, call 804-226-8585.

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Where can I find information about travel for unaccompanied minors?
For information about travel policies for unaccompanied minors, please visit your air carrier's website.

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